Shipping policy

Shipping Policy:

Thank you for shopping at Castle Marts. Below you'll find all the information you need about our shipping process.

Processing Time: All orders are processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or public holidays.

Shipping Rates & Delivery Times:

Within Greece:

Standard Shipping: 2–5 business days
Express Shipping: 1–2 business days

European Union:

Standard Shipping: 5–10 business days
Rates calculated at checkout based on destination

International:

Delivery times vary by destination: 7–21 business days
Additional customs fees or import duties may apply and are the responsibility of the customer

Order Tracking: Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your delivery in real time.

Shipping Carriers: We work with trusted carriers including ELTA (Hellenic Post) and other major courier services to ensure safe and timely delivery.

Lost or Damaged Packages: If your order arrives damaged or is lost in transit, please contact us immediately at castlemarts@gmail.com so we can resolve the issue promptly.

Contact Us: Castle Marts — Tefkrou 18, Peristeri, Greece
📧: castlemarts@gmail.com
📞:+30 697 053 7544